LabelCue support
We’re here to help.
Questions about a scan, the app, or your data? Start here.
Contact the LabelCue team
For product questions, technical issues and privacy requests:
support@tsinginc.comOpens your email app. Your message is sent only when you choose to send it.
Help us understand the issue.
- Your iPhone model, iOS version and LabelCue version.
- What you were doing and what happened instead.
- The exact error message and approximate time.
- An optional screenshot or cropped label, with personal details removed.
Please do not send passwords, payment card details or API keys. For urgent medical concerns, contact a qualified healthcare professional.
Common questions
The label could not be read. What should I try?
Use even lighting, avoid glare, and keep small text in focus. Include the whole ingredient list and the matching nutrition panel. When several flavors share one box, select a single flavor’s complete label and enlarge it to check before confirming.
The app asks me to choose one label. Why?
One package can contain several separate recipes. Selecting one complete ingredient list and its matching nutrition table prevents facts from different flavors being mixed together. Reviewing or adjusting a selection does not start another analysis until you confirm it.
Why is a score or nutrition value missing?
The photo may only contain part of the information needed. Missing ingredients, unclear serving units or unreadable values cannot support the same conclusions as a complete label. Add or retake a clear label photo instead of assuming a missing value is zero.
Analysis stopped after a connection problem. What should I do?
Check your connection and return to the app to let it retrieve the existing task’s status. Avoid repeatedly submitting the same photo. If it remains stuck, send us the error message, approximate time and app version; do not include passwords or API keys.
How do I report an incorrect explanation?
Email support@tsinginc.com with the wording that appears incorrect, the app version and the steps that led to it. You may attach a cropped product label if useful. Remove faces, addresses and unrelated personal information first.
How do I request access to or deletion of data?
Contact support@tsinginc.com with the subject “LabelCue privacy request”. Describe the request and any task reference available in the app. We may ask for information needed to locate the relevant data and verify your request. Do not send identity documents unless we specifically explain why they are needed.
Availability: LabelCue is in development for iPhone and is not yet publicly available on the App Store. This site previews the current app.